PRUVENYC — LEGAL POLICY PACK

Terms of Service — PruveNYC

Last Updated: 12/1/2025

Welcome to PRUVENYC. By accessing or purchasing from our website, you agree to the following Terms of Service (“Terms”).

1. General Use

You must be at least 18 years old or have parental permission to use our website.
We may refuse service at any time for any reason.

2. Product Information & Availability

All products are subject to stock availability.
Colors, sizing, and details may vary due to screen displays or production variations.
Prices and product details may change at any time without notice.

3. Orders & Payments

You agree to provide accurate and complete payment and shipping information.

PRUVENYC reserves the right to:

cancel or refuse orders
limit quantities
modify pricing or product availability

If we cancel an order, you will be notified.

4. Shipping & Delivery

Shipping times are estimates and not guarantees.

We are not responsible for:

carrier delays
customs delays
lost or stolen packages
incorrect or incomplete shipping addresses

Customers are responsible for entering a valid address.

5. Returns, Exchanges & Refunds

No Refunds

PRUVENYC does not offer refunds under any circumstances.

Exceptional Exchanges (If Stock Is Available)

We may approve an exchange only if:

The item is unworn, unwashed, and in original condition
The exchange request is submitted within 7 DAYS
The requested size/item is in stock
The item is not from a limited drop or marked Final Sale
The customer pays return shipping costs

We reserve the right to deny any exchange that does not meet these requirements.

How to Request an Exchange

Email: help2pruve@gmail.com
Subject: Exchange Request — Order #[Your Order Number]

Include:

Name
Order number
Item name
Desired size
Reason for exchange

6. Intellectual Property

All logos, designs, images, graphics, photographs, product names, and content on the PruveNYC website are the exclusive property of PruveNYC.

You may not copy, reproduce, modify, ,or distribute any PruveNYC content without written permission.

Unauthorized use is strictly prohibited.

7. User Accounts

You are responsible for maintaining the confidentiality of your login information.
We may suspend or delete accounts that violate our Terms.

8. Prohibited Activities

Users may not:

use the site for unlawful purposes
attempt to hack or disrupt any part of the website
copy or misuse PruveNYC content
interfere with other users’ experience

9. Privacy

Personal information is collected and used in accordance with our Privacy Policy.

10. Third-Party Links

We are not responsible for the content or policies of third-party websites linked from PruveNYC.

11. Limitation of Liability

To the maximum extent permitted by law, PruveNYC is not liable for:

indirect, incidental, or consequential damages
lost profits or business interruption
shipping carrier issues

Use of this site is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless PruveNYC from any claims related to:

your use of the website
your violation of these Terms
your infringement of any rights

13. Changes to Terms

We may update these Terms at any time.
Your continued use of the site indicates acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of [ NEW YORK CITY ], and disputes will be handled in the courts of that jurisdiction.

15. Contact

PruveNYC Support
Email: [Help2pruve@gmail.com]

Shipping Policy — PruveNYC

Order Processing

Orders process within [5-10 business days.

Shipping Estimates

Shipping times shown at checkout are estimates, not guarantees.

Lost, Stolen, or Delayed Packages

PruveNYC is not responsible for:

shipping carrier errors
lost or stolen packages
delays beyond our control

Wrong Addresses

Customers are responsible for providing correct addresses.
Re-shipping fees apply if an order is returned due to an incorrect address.

Tracking

A tracking link will be emailed to you once your order ships.

Privacy Policy — PruveNYC

Information We Collect

We may collect:

Name
Email
Shipping/billing address
Payment details (processed securely by third parties)
Device & browser information
Website usage data

How We Use Your Information

We use your information to:

process and deliver orders
improve website experience
communicate about orders and updates
detect fraudulent activity
comply with legal requirements

How We Protect Your Information

We use secure payment processors and standard industry security practices.

Sharing Your Information

We may share necessary information with:

payment processors
shipping carriers
fraud prevention tools

We do not sell personal information.

Cookies

We use cookies for:

site functionality
analytics
personalization

Your Rights

You may request:

access to your data
deletion of your data
correction of inaccurate information